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Netsmart Showcases Meaningful AI and New Innovations of the CareFabric® Platform to Optimize Community-Based Care at NatCon25

via Business Wire

Netsmart, an industry-leading provider of healthcare IT for human services and post-acute care, announces its participation at the National Council for Mental Wellbeing 2025 Conference (NatCon25) taking place May 5-7 in Philadelphia. This year, Netsmart will showcase innovations in augmented intelligence (AI), automation, revenue cycle management (RCM), next-generation medication assisted treatment (MAT) software and the latest advancements of the CareFabric® platform.

At NatCon25, Netsmart will showcase the transformative power of AI-driven solutions at the AI Data Lab, illustrating how these technologies can enhance electronic health records (EHRs) to empower staff and optimize processes. Attendees can explore developments in generative AI, automation, predictive analytics and natural language processing (NLP) and hear from Netsmart experts through “TechTalks” in the booth.

The Netsmart Meaningful AI strategy aims to minimize manual, repetitive tasks to empower staff, optimize processes and simplify reimbursement. Attendees will have the opportunity to learn about Bells, the comprehensive AI solution, featuring its advanced capability, Bells Virtual Scribe, which helps reduce the administrative load on healthcare providers through ambient listening, near real-time transcription and suggested note generation. Serving as a clinical coach, Bells, leverages AI-driven suggested improvements, flexible data capture, guided assessments, note templates and clinical recommendations to help make clinical documentation faster and easier for staff.

“Connection and collaboration are key to navigating the behavioral health landscape, and the annual NatCon event gives us the opportunity to do just that,” said Kevin Mallot, SVP & Managing Director of Human Services, Netsmart. “We believe Meaningful AI is more than just an application; it’s a comprehensive platform strategy. Our focus on augmented intelligence supports the capabilities of staff and clinicians, allowing them to drive better outcomes. At Netsmart, we're committed to building a foundation for lasting innovation and improved experiences across the healthcare system.”

The advanced Bells solution helps Netsmart clients across the U.S. target documentation time and support fidelity to best clinical documentation practices. Additionally, Bells utilizes NLP to interpret content, support linguistic accuracy and facilitate logistical tasks based on documented details, enabling organizations to audit notes and summarize patient progress effectively.

In 2024, Bells delivered over 6.5 million clinical documentation recommendations and streamlined more than 2.2 million signed notes1. This innovative tool integrates with many workflows, including Netsmart telehealth, enhancing the virtual care experience by bringing its AI skill set to these interactions.

Attendees will also explore cloud-based RCM solutions designed to help providers accelerate cash flow, streamline productivity and enhance profitability. AlphaCollector™ utilizes robotic process automation (RPA) to help your collection staff engage with clients at the optimal time, ultimately maximizing efficiency. A key component of AlphaCollector is Benny, a digital collections sidekick, simplifying the billing and collection process, targeting a faster, more accurate and less labor-intensive experience. With Benny’s assistance, organizations can achieve a 46% reduction in collector actions to payment2.

Netsmart will highlight the latest addition to the CareFabric platform, following its acquisition of Substance Abuse Medication Management Systems (SAMMS) Healthcare Group, a leader in software solutions for substance use and addiction treatment. Through this collaboration, Netsmart will enhance its Methasoft EHR solution by integrating SAMMS' industry-leading billing technology, targeting top-notch clinical and financial offerings for MAT providers. Netsmart is committed to supporting the existing SAMMS solution while also developing a next-generation multi-tenant SaaS EHR designed with best-in-class dosing and billing capabilities specifically for MAT providers.

One of the event features is an immersive experience inside a mobile healthcare unit, developed in collaboration with Netsmart Marketplace Partner Vandoit, located in booth 711. This unit is equipped with Netsmart technology solutions such as telehealth, integration to the client treatment history and mobile dispatch software that support mental health services on the go—whether in a remote rural area or a busy urban center.

As part of our ongoing collaboration with the National Council, CareManager™ has been named the preferred care coordination solution for driving interoperability, operationalizing data and providing analytics that enhance insights for sites implementing the CCBHC model. For the fourth consecutive year, Netsmart and the National Council will host the CCBHC Lounge, offering attendees the chance to engage with experts and learn about their partnership, expansion grants, data reporting requirements and strategies for achieving CCBHC excellence during exhibit hall hours.

Visitors are encouraged to attend sessions featuring more than 100 Netsmart clients, partners and experts, including:

  • Cracking the Code: Maximizing Automation's Potential With a Meaningful AI Strategy, Monday, May 5 at 10:15 a.m. – Cherie Tidwell, System Director of Data Outcomes at MHMR of Tarrant County along with Netsmart leaders Tom Herzog, COO and Scott Green, SVP & Managing Director of CareDimensions will share actionable insights on transforming your automation vision into reality through a Meaningful AI strategy, showcasing real-life results and insights from MHMR of Tarrant County’s successful implementation of AI-powered clinical documentation to effectively and efficiently operationalize automation at scale.
  • Bridging Treatment and Technology: The Power of Data Driven Care, Tuesday, May 6 at 2:45 p.m. – Industry experts Rebecca Farley David, MPH, Sr. Advisor, Public Policy, National Council for Mental Wellbeing, Liz Worth, MSW, Deputy Director, Johnson County Mental Health, Tuerk Schlesinger, CEO of AltaPointe Health and AJ Peterson, SVP & GM, CareGuidance will discuss how leading CCBHCs can leverage healthcare IT to enhance care coordination, boost efficiency and support outcomes while transforming grant funding, maximizing virtual care and providing holistic treatment models to meet community needs.

Visit Netsmart at booth 801, the CCBHC Lounge 701 and the Mobile Crisis Healthcare Unit in booth 711 to connect with Netsmart clients and peers, engage with industry experts from the National Council and explore our cutting-edge technology. Alternatively, schedule a meeting to learn how Netsmart is collaborating with providers to bring automation into action.

About Netsmart

Netsmart is an industry-leading healthcare technology organization empowering providers to deliver value-based care to the individuals and communities they serve. The Netsmart CareFabric® platform serves as a unified, connected framework of solutions and services for human services, post-acute, payer and public sector communities. Together with our clients and Marketplace vendors, we develop and deliver innovative technology, including electronic health records (EHRs), interoperability, analytics, augmented intelligence (AI), population health management and telehealth solutions and services that assist organizations in transforming the care they deliver. The result has helped make a positive impact on the lives of more than 147 million individuals.

For more than 55 years, Netsmart has helped provider organizations in their efforts to improve the health and wellbeing of the communities we collectively serve. To learn more, visit www.ntst.com and connect with us on LinkedIn, Facebook or X.

1 Data from Bells users for 2024 calendar year sourced on 12/11/2024.

2 Comparing average touches needed to close claims with and without Benny in August 2024.

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