Netsmart Announces Bells™ Quality Coach and Automation Innovations of the CareFabric® Platform

Netsmart announces the launch of Bells Quality Coach, an augmented intelligence (AI) solution designed to enhance the efficiency and effectiveness of documentation processes within healthcare organizations. By providing advanced audit scoring for completed notes, Bells Quality Coach empowers quality assurance and improvement (QA/QI) teams to identify gaps and potential risks, enabling them to focus on delivering high-quality care and compliance.

Organizations using Bells Quality Coach can benefit from features such as:

• AI-Driven Documentation Audits: Evaluates up to 100% of completed notes, revealing gaps and potential risks in documentation.
• Configurable Agency Rules: Users can customize evaluation criteria specific to their organization, services and programs, assigning weights to each rule to prioritize their importance.
• Results and Recommendations: Results are displayed in an intuitive dashboard that presents a summary view of aggregated metrics and offers actionable insights for improving documentation practices.
• Flexible Customization: Allows users to assign custom weights to evaluation criteria and import existing rules to streamline documentation processes.
• Integrated AI Platform: Bells Quality Coach functions as part of a broader integrated AI platform, enhancing operational efficiency by streamlining documentation processes across various systems.

Bells Quality Coach automates the evaluation process, freeing QA/QI teams from manual audits and enabling them to dedicate more time to impactful work. The platform promotes transparency by displaying scores based on organizational criteria, including detailed reasons behind the assessment—reducing the need for manual searches and promoting confidence in the results. QA/QI teams retain control by having the option to override AI assessments and make final decisions, affirming that the tool serves as a supporting guide rather than a replacement.

“Accelerating and adding to our augmented intelligence and automation technologies is crucial to delivering value to healthcare staff and providers, with AI serving as a comprehensive platform strategy rather than a one-time solution," said Netsmart COO Tom Herzog. "We’ve spent decades digitizing healthcare, laying the groundwork for transformation—now it's time to fully leverage automation across clinical, operational and financial aspects to drive additional efficiencies, support care and build a foundation for ongoing innovation. By integrating automation thoughtfully, we are helping to reduce administrative burdens, enhance job satisfaction and manage the flow of knowledge, allowing healthcare professionals to focus on delivering quality care. Through collaboration with our clients, we're not just implementing automation but innovating together to solve today's challenges and shape the future of healthcare.”

The introduction of Bells Quality Coach is a significant advancement in the growing skillset of our comprehensive AI solution with more than 35 features deployed to users across the Bell AI platform in the last six months¹. Bells utilizes generative artificial intelligence, large language models, machine learning, natural language processing (NLP) to interpret content, support linguistic accuracy and facilitate logistical tasks based on documented details and can reduce documentation time by up to 60%² while driving care plan adherence and simplifying the reimbursement process.

Additionally, Bells Virtual Scribe reduces the administrative load on healthcare providers through ambient listening, near real-time transcription and suggested note generation. It offers a thoughtful consent model, clinical recommendations and near real-time editing, supporting HIPAA compliance and usability across devices or care settings.

Bells Quality Coach supports the evolving portfolio of Netsmart AI, machine learning and robotic process automation (RPA) technologies, enhancing automation capabilities across areas of the business for community-based healthcare providers.

Visit the Netsmart booth 801 at the National Council for Mental Wellbeing Conference (NatCon25) to engage with industry experts, connect with Netsmart clients and explore our Meaningful AI and automation solutions.

About Netsmart

Netsmart is an industry-leading healthcare technology organization empowering providers to deliver value-based care to the individuals and communities they serve. The Netsmart CareFabric® platform serves as a unified, connected framework of solutions and services for human services, post-acute, payer and public sector communities. Together with our clients and Marketplace vendors, we develop and deliver innovative technology, including electronic health records (EHRs), interoperability, analytics, augmented intelligence (AI), population health management and telehealth solutions and services that assist organizations in transforming the care they deliver. The result has helped make a positive impact on the lives of more than 147 million individuals.

For more than 55 years, Netsmart has helped provider organizations in their efforts to improve the health and wellbeing of the communities we collectively serve. To learn more, visit www.ntst.com and connect with us on LinkedIn, Facebook or X.

¹ Culmination of new feature availability released across Bells, Bells Virtual Scribe and Bells Quality Coach from Nov. 2024-May 2024.

² Comparing 12 weeks of pre- and post-implementation data in 2021 from five early adopters.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250506712842/en/

Bells Quality Coach automates the evaluation process, freeing QA/QI teams from manual audits and enabling them to dedicate more time to impactful work.